Last updated: [26 Sep 2026]

This Shipping Policy explains how Alwara processes and delivers orders placed on [www.alwara.com] (the "Site"). It forms part of our [Terms and Conditions] and should be read alongside our [Payment Policy] and [Return, Exchange & Refund Policy].

1. Delivery Timelines

Within India: 7–15 business days from order confirmation
International (Outside of India): 20–25 business days from order confirmation

- Business days are Monday to Saturday, excluding public holidays in India.
- Delivery timelines are estimates and begin once your order is confirmed and payment is successfully authorised (or, for Cash on Delivery orders, once the order is verified).
- *Made-to-order and customised pieces* may need additional production time, which is mentioned on the product page. This time is added to the delivery timeline above.
- Orders containing both ready-to-ship and made-to-order items may be shipped separately, at no extra cost to you.

2. Order Processing

- Every Alwara piece is quality-checked and carefully packed at our studio in New Delhi before dispatch.
- Orders placed on Sundays or public holidays are processed on the next business day.
- During sale periods, new collection launches, and festive seasons, processing may take slightly longer. We will keep you informed of any significant delay.

3. Shipping Charges

Within India

- Free shipping on orders above ₹[amount].
- A flat shipping fee of ₹[amount] applies to orders below this value.
- A Cash on Delivery handling fee of ₹[amount] applies to COD orders, as described in our [Payment Policy].

International

- Shipping charges are calculated at checkout based on your destination, order weight, and dimensions.
- [Free international shipping on orders above ₹[amount] / USD [amount].]

All applicable shipping charges are shown clearly at checkout before you confirm your order.

4. Shipping Partners

We ship through trusted courier partners, including [Shiprocket / Delhivery / Blue Dart / DHL], chosen based on your location for safe and reliable delivery. We ship to most pincodes across India. You can check whether your pincode is serviceable on the product page or at checkout.

5. Order Tracking

- Once your order is dispatched, you will receive a tracking link by e-mail and/or SMS/WhatsApp.
- You can also track your order through your Alwara account or on our [Track Order page].
- Tracking details may take up to 24 hours to update after dispatch.

6. Delivery Attempts and Address Details

- Please make sure your delivery address, pincode, and phone number are complete and correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.
- If you need to change your delivery address, please contact us at [support@alwara.com] before your order is dispatched. We cannot change the address once the order has been shipped.
- Our courier partner will make up to [3] delivery attempts. If delivery is unsuccessful after these attempts, the order will be returned to us.
- If a prepaid order is returned to us because of incorrect details, repeated unavailability, or refusal, we will refund the order value minus shipping charges of ₹[amount], as stated in our [Return, Exchange & Refund Policy]. You can also choose to have the order re-shipped at an additional shipping charge.

7. Receiving Your Order

- Please check that the outer packaging is sealed and undamaged before accepting your order.
- If the package appears tampered with, opened, or damaged, please refuse the delivery and inform us immediately at [support@alwara.com] or on WhatsApp at [+91 XXXXX XXXXX].
- If you notice any damage after opening the package, please report it within 48 hours of delivery with photographs of the product, packaging, and shipping label, as described in our [Return, Exchange & Refund Policy].

8. International Shipping

- We ship to [most countries / the countries listed at checkout]. If your country is not available at checkout, please write to us and we will do our best to help.
- *Customs duties and taxes:* international orders may be subject to import duties, taxes, and customs clearance charges levied by the destination country. These charges are [the customer's responsibility and payable on delivery / included in the price at checkout], and are not refundable.
- Delivery timelines may be affected by customs clearance, which is outside our control.
- If an international order is refused or returned because duties were not paid, the order value will be refunded minus the original shipping charges and any return shipping costs.

9. Delays

While we do our best to deliver within the stated timelines, delays may occasionally occur because of:

- Remote or hard-to-reach delivery locations.
- Weather conditions, natural disasters, strikes, or government restrictions.
- Peak periods such as festive seasons and sales.
- Customs clearance for international orders.

If your order has not arrived within the estimated timeline, please contact us with your order number and we will follow up with our courier partner.

10. Lost or Undelivered Shipments

If your tracking shows your order as delivered but you have not received it, please contact us within [48 hours] of the marked delivery. We will investigate with our courier partner, and if the shipment is confirmed lost, we will offer you a replacement or a full refund.